How we collect, use, and protect your personal information
Last Updated: December 2025Your privacy matters to us. At WelBridge, we are committed to protecting your personal data and being transparent about how we handle your information. This policy explains what data we collect, why we collect it, how we use it, and the rights you have over your information.
WelBridge, Unipessoal Lda ("WelBridge", "we", "us", or "our") acts as the data controller for personal information collected through our website and services.
We collect personal data that you provide directly to us when using our services. The type of information depends on how you interact with us:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, passport details | Service delivery, document preparation, legal compliance |
| Contact Data | Email address, phone number, residential address | Communication, service updates, document delivery |
| Financial Data | Payment card details, billing address | Payment processing (handled by secure third-party processors) |
| Service Data | Documents submitted, application details, service history | Fulfilling your service requests |
| Technical Data | IP address, browser type, device information | Website functionality, security, analytics |
We process your personal data only when we have a valid legal basis to do so. Our primary purposes include:
We share your personal data only when necessary to provide our services or when legally required:
Licensed Portuguese lawyers, accountants, and other professionals who assist in delivering our services. These partners act as independent data controllers and are bound by their own professional obligations of confidentiality.
Government bodies such as the Tax Authority (Autoridade Tributária), Social Security (Segurança Social), AIMA, and banking institutions as required to process your applications.
Companies that help us operate our business, including payment processors, email providers, and website hosting services. These providers only process data on our instructions and are contractually bound to protect your information.
We never sell your personal data to third parties for marketing purposes.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
When data is no longer needed, we securely delete or anonymise it.
Your data is primarily processed and stored within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our site, and enabling certain functionalities.
You have control over cookies. You can:
To manage cookies in your browser, consult your browser's help documentation. Common browsers include:
Some cookies are placed by third-party services that appear on our pages, such as analytics providers or payment processors. We do not control these cookies. Please refer to the respective third parties' privacy policies for more information about how they use data.
Under the General Data Protection Regulation (GDPR) and Portuguese data protection law, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you and information about how we process it.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data when there is no compelling reason for continued processing.
Request that we limit the processing of your data in certain circumstances.
Receive your data in a structured, commonly used format and transfer it to another provider.
Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent at any time where processing is based on your consent (e.g., marketing).
File a complaint with the Portuguese Data Protection Authority (CNPD) if you believe your rights have been violated.
To exercise any of these rights, please contact us at info@welbridge.com. We will respond to your request within 30 days. For identity verification purposes, we may ask you to provide a copy of your identification document.
Please note that certain rights may be limited where we have an overriding legitimate interest or legal obligation to retain data.
We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy & Cookie Policy or how we handle your personal data, please contact us:
Email: info@welbridge.com
Website: www.welbridge.com
Address: Lisbon, Portugal
For data protection enquiries, we aim to respond within 5 business days.
